Instructions sent on November 10th

On November 10, an email with some instructions was sent to all library faculty after the email mentioned in the previous post was sent.

The instructions included the following:

1) Under TOOLS in Internet Explorer, be sure to disable pop-up blocker software before going to AIM.
2) For now, each of us will have to login to AIM Express (via AIM.com) each time we’re at the Information Desk (We will explore having AIM loaded at startup for all of our profiles at a later date.)
3) Do NOT use the account we’ve been practicing with so far. So as to best mirror “real life,” use the collective account we’ve established for the library: Username: [censored] Password: [censored]
4) If you want to IM someone at the desk, use the account you created for yourself.

After Sessions 1 & 2, we had ongoing IM practice

After Session 2, we decided to postpone the third training session. On November 10, we sent an email memo to all library faculty stating ,

Instead, starting Tuesday, we’d like to begin “live” training at the Info Desk through 12/1. Our thinking is that it would be hard to discuss issues, policies, and so on next week when the majority of faculty are new users of IM. By gaining some firsthand experience, everyone would have a better context for discussion and, conversely, questions/issues/concerns might arise that [we had not] anticipated.

Then, on December 1, we will meet and discuss issues and such in anticipation of going live for patrons in the Spring. Two key questions to think about till then: 1) what to call this service (IMALibrarian and SOS have been suggested) and 2) where should the link(s) to such go