Continued concerns/problems with IM Reference

Some librarians had not become comfortable with AIM. On February 2nd, the following was sent via email:

Greetings Colleagues!A number of you have asked questions and expressed concerns about use of AOL IM in general or about the use of it to provide our IMA Librarian Reference service.Monty and I would like to address these concerns and work through any lingering issues. To help us determine whether one-on-one instruction or a general session is more appropriate, please reply to me by replying to this message. In your reply, please summarize what questions or concerns you have about providing this service. I think these issues will fall into two broad categories: (1) Use of AIM (signing in, adding buddies to the buddy list, windows management issues, etc.)(2) Reference in a virtual environment (how detailed to get in answers, managing multiple patrons at once, etc.)Please reply by next Tuesday (Feb. 6th).